Support
The support helpdesk operates during the hours 8:30 a.m. to 5:30 p.m., Monday to Friday, Australian Eastern Time.
After hours support is provided via a 24 hour paging service. A call-out fee and overtime rates are charged for after hours support. Support staff work on a rotating schedule to provide after hours support.
How to log a Support Call
| Inside Normal Office Hours | |
Via telephone: |
+61 2 9267 5556 Follow the prompt and select option 1 to speak with a support consultant. |
| Via Facsimile: | +61 2 9267 5559 |
| Via Email: | support@ecosoft.com.au. |
| Urgent After Hours Pager Call | |
For urgent after hours support requests you can use our paging service by calling +61 2 9962 9000 and quoting the number 130 445 Please Note - 'A callout fee and charges at after hour's rates will be incurred' |
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